FAQ – IP Camera – RaptorVue Camera

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Frequently Asked Questions (FAQ)

IP Camera – RaptorVue Camera

Setting up the Aztech RaptorVue Camera

Setting up the Aztech RaptorVue Camera (Video)

Setting up the Aztech RaptorVue Camera

1. Connect your smartphone to your wireless router.

2. Download the AztechRaptorVue app from Google Play or App Store on your phone.

RaptorvueApp

3. Install and launch the app. Tap Sign up to create a new account

RaptorvueApp_1

4. Enter your email address, set your password, and tap Verification code.

5. Enter the verification code that is sent to the email you entered in Step 4, and tap OK.

6. Tap Login.

RaptorvueApp_4

7. Tap the (+) icon on the top right to add a new camera.

8. Scan the QR code on the base of the camera and tap Next

9. Enter the WiFi password of your wireless router and tap Next

10. Turn up the volume of your smartphone and point its speaker to the microphone of the camera. Wait until the camera connects to the wireless router.

11. Create a secure password for your Aztech RaptorVue camera, and tap Next

12. Once the camera is successfully added, change the time zone to the country you set up the Aztech RaptorVue camera in, and tap Complete.

13. Tap the (X) icon to rename the camera, e.g. Living Room. Tap Complete to finish the setup and you may start operating the Aztech RaptorVue camera.

 

Troubleshooting

Formatting the SD card when it cannot be detected by the camera

When the LED light of the camera lights up in solid red, it means there is an error with the SD card.

NOTE: The image shown is the WIPC310FHD, but this issue could affect all camera models

1. On a PC, insert your SD card into the card reader.

2. On the left side panel, right-click This PC, then Manage.

3. A new window pops up. On the left panel, click Disk Management.

At the bottom, the window shows that your SD card has 2 different partitions, which is an issue, because the first part is an unallocated part of the disk.

4. Right-click the Primary Partition in blue, and click Delete Volume.

5. Click Yes when the system prompts to confirm the deletion.

The SD card appears as 100% Unallocated.

6. Right-click the unallocated space, then click New Simple Volume.

7. Click Next when the Wizard window pops up.

8. For Simple volume size in MB, enter the same value as shown for Maximum disk space in MB, then click Next.

9. Proceed to clicking Next only, when prompted to assign Drive Letter or Path.

10. For File system, select exFat or NTFS, then click Next.

11. Click Finish upon the completion of the process.

The SD card appears as 100% Healthy (Primary Partition).

12. Remove the SD card from the card reader and insert it into your IP camera. Wait for the LED to light up in solid red.

13. View your camera settings by tapping the Settings icon on the upper-right corner.

14. Tap Storage Status.

15. Tap Format Storage Device to reformat the SD card on the IP camera.

16. Tap Format, when prompted for confirmation

Wait for about 2-3 minutes for the formatting and rebooting of the IP camera to complete, and the LED on the IP camera lights up in solid green.

17. Check the status of your SD card in the camera settings. The Device Storage shows ON, which means the SD card is now detected by the camera and able to start recording.