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Headquarters:
31 Ubi Road 1,
Aztech Building,
Singapore 408694,
Tel: (65) 6741-7211
Fax: (65) 6749-1198
Technical Support - Instructions

Downloading Tips :

Always use PKUNZIP -d -$ especially when decompressing updated Installation diskettes. Most installation software that we provide includes Subdirectory and Volume Label.

During Installation, ensure SHARE.EXE or VSHARE.386 (in your SYSTEM.INI) is not loaded.
Product Identification :
On certain cases, one Product name may refer to several different card or drive models. Therefore, it is important to properly identify the model of the card or CD-ROM drive that you have for efficient feedback.
For Interface Card :

Check the FCC-ID , typically located on the bottom of the card.
( Example : I38-MMSN845 )

or, check the Product Name stated on the white sticker label, located at the back of the card.
( Example : SG PRO 16 II FP - EAN6L (A) ). This identification applies to most of the new products only.
For Installation Disk/Software :

Check the Volume Label of the diskette, normally displayed when you do a DIR command.
( Example : SP16OBEC202 )

or, check the Description Title of the README.TXT, found on the first Installation Disk/Software.
( Example : Sound Galaxy Pro 16 II v 2.02 )
or, check the Hardware Description of the Product, found at the bottom-content of the README.TXT.
( Example : Oriole 16 AB ).
For CD-ROM Drive :

Check the Model Number , stated on the white sticker label on top of the drive.
( Example : CDA 268-03I SE )

or, check the FCC-ID , stated on the white sticker label on top of the drive.
( Example : I38-CDIN202 )
 
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